❓ Frequently Asked Questions ❓
Everything you need to know about TagAlongs! 📚✨
🧼Product Care
Q: How do I wash my TagAlong?
A: Remove the AirTag/MotoTag from the hidden pouch first. Machine wash in cold water on gentle cycle. Air dry to maintain shape and softness.
Q: Can I put TagAlongs in the dryer?
A: We recommend air drying to preserve the quality and shape of your TagAlong. High heat can damage the fibers.
Q: How often should I wash my child's TagAlong?
A: Wash as needed, typically every 1-2 weeks with regular use. The organic cotton yarn is durable and maintains its softness.
🛡️Safety & Materials
Q: What age is appropriate for TagAlongs?
A: Comfort Buddies are suitable for ages 3+, Comfort Kits for ages 5+. Adult supervision required for AirTag installation.
Q: Are TagAlongs made with safe materials?
A: Yes! All TagAlongs are made with 100% non-toxic, organic cotton yarn. They're CPSC compliant and ASTM F963 tested.
Q: Is the AirTag pouch secure?
A: Absolutely! The hidden pouch has secure stitching and a safe closure system that prevents the AirTag from coming loose.
📦Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Express shipping (2-3 days) available at checkout.
Q: Do you ship internationally?
A: Currently we ship within the United States. International shipping coming soon!
Q: How much does shipping cost?
A: Free shipping on orders over $75. Standard shipping is $8.99 for orders under $75.
↩️Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original condition. Customer pays return shipping unless item is defective.
Q: Can I exchange for a different color/style?
A: Yes! Exchanges are free within 30 days. Contact us at TagAlonngs@gmail.com to arrange an exchange.
Q: What if my TagAlong arrives damaged?
A: We'll replace it immediately at no cost! Email us photos of the damage and we'll send a replacement right away.